Service
Shipping
Shipping
& Returns
Shipping in France
- Free shipping on all orders to metropolitan France
- Dispatched within 24 to 48 business hours of payment confirmation
- Estimated delivery: 3 to 5 business days
- Tracking number provided by e-mail upon dispatch
- Collection point delivery available on request
International shipping
- Shipping to the European Union and worldwide
- Shipping costs calculated by destination
- Estimated: 5 to 10 business days depending on country
- Package insurance included
- Any applicable customs duties are the recipient's responsibility
The Stiletta Paris gift box
- Each creation is presented in a rigid black box branded Stiletta Paris
- Velvet pouch, tissue paper, ivory satin ribbon
- Certificate of authenticity signed by the House
- Leather care and maintenance booklet
- Optional handwritten personalised message on request
Return procedure
- Returns accepted within 14 calendar days of receipt
- The product must be in its original condition, unworn, in complete original packaging
- Notify your request by e-mail to contact@stiletta-paris.com
- A return label will be sent to you within 48 hours
- Return shipping costs are the buyer's responsibility (except for defective products)
- Full refund within 14 days of receiving the returned parcel
For any questions regarding your order or a return, our team is available at contact@stiletta-paris.com.
Response time: 48 business hours.